Office Cleaning Services
Office cleaning Melbourne
Naks Cleaning
Services provides office cleaning and support services to various commercial properties all over Melbourne. Our office cleaning is tailored according to
each client's requirements. Our office cleaning services have been carefully
mastered to perfection throughout the years. We always use the best cleaning
equipment available and thoroughly train our operatives to use it. We follow
the best known techniques and methods of cleaning in the industry together with
keeping a close eye on the competition and the constantly developing new
technologies.
100% Satisfaction
guarantee, Years of cleaning experience, available 24 hours a day 7 days a
week,
Committed to the highest standards of excellence
We provide high quality cleaning services for businesses of
all sizes at very competitive prices, our range of specialist services includes
contract cleaning for commercial office or retail premises. By choosing Naks
Cleaning Services you can be rest
assured that your facility will be impeccably maintained and will reflect the
professional image you wish to project to your clients and employees, we
believe that client satisfaction is the key to our success.
What we offer for you:-
Day-to-day Office cleaning
Carpet steam cleaning in your office
Window cleaning in your office
Deep / detail office cleaning
Move in/out office cleaning
Builders cleans
Washroom hygiene
Janitorial supplies
Hard floor Maintenance
Upholstery cleaning
Our Office Cleaning in Melbourne
In today's competitive business world you know how important
it is to have a clean and presentable facility - and how difficult it is to
find a cleaning service that consistently delivers what it promises. You need a
cleaning service that views its customers as lifetime partners and delivers
dependable quality office cleaning service at all times. At Naks office
cleaning we understand the cleaning problems that office and property managers
face today. We have created a program that addresses all of your cleaning
concerns. Our goal is to exceed your cleaning standards, and to free up the
time you spend on cleaning issues for more important business matters. We have
a team of trained cleaning personnel having an enthusiastic, do-it-right attitude,
and every day at every location. From general office cleaning once a week to
taking care of whole buildings including daily office cleaning, carpet
cleaning, hard floors cleaning and polishing, washroom hygiene and deep office
cleaning, we offer complete office cleaning solutions for businesses of any
size.
Working solutions
Our contract
management teams ensure that we work in partnership with every client to
provide a service based upon detailed knowledge of customer requirements. With
the assurance of a dedicated Contract Manager and a nominated Site Supervisor,
it means that you can be sure of attentive service at all times. The Contract
Managers will discuss your day to day requirements, but equally important, will
work with you in identifying reactive jobs that tend to be so time consuming to
arrange. They will manage them for you; leave you with the peace of mind in
knowing it’s all taken care of. This is all part of the Naks professional
approach, which has made life so much easier for many of our clients. Naks office
cleaning services is able to offer the personal touch and commitment generally
associated with organizations.
Our mission
We are committed to
growth using an educated workforce and best practice to provide safe working
solutions to cleaning problems. Whilst also providing support services to meet
the increasing needs of our clients.
Our values
Define objectives,
focus on standards, anticipate requirements and be conscious of cost. Act
quickly, agree actions, communicate and cascade feedback. Think ahead, adapt to change, evolve to meet
challenges, learn from experience.
Appreciate costs and visualize opportunities. Cultivate the team, encourage individual
development, focus on objectives, reward success, build relationships and
appreciate knowledge. Understand
expectations, appreciate values, align service standards and deliver the
highest standards possible.
Aim to deliver beyond expectation and commit to success.
Our objectives: - Provide clients with a high standard of
service carried out with a professional approach. Be competitively priced. Minimum disruption to our clients business, maintain
a high degree of client liaison.
Our primary business is built around a desire to provide a
highly motivated cleaning service to clients using modern day cleaning
techniques to achieve the highest standards with a focus on Health &
Safety, site based and area supervision with measurable service delivery. Our
main aim is Total Client Satisfaction.
Quality management
An important part of
how we manage the service delivery is through regular client liaison, quality
audits and regular site inspections by the Site Supervisor, Mobile Supervisor,
Contract Manager, Operations Manager and Directors.
Examples of these are:
Weekly by On-Site Supervision.
Monthly by Contracts Manager for Benchmarking Audit with
client (2 monthly with Director of Quality).
We use a scored quality system developed to evaluate all
areas of service delivery within the contracted cleaning services. The
standards are graded on a scale of (1 – 4) with (1) being Poor and (4) being
Excellent.
The quality
evaluation process is conducted in conjunction with the client in order to
ensure a fair and accurate view of the standards, including periodic and
reactive works and not just the general contracted services.
This quality audit process is a valuable tool in ensuring we
are maintaining the expected service standards and to continue to drive our
goal of exceeding them, but also enables us to react quickly to any issues,
before they become a problem.
Human resources recruitment
Many of our staff has been working with us for several years
and as a consequence, we have a very low staff turnover rate. We are also very
careful when recruiting new employees and all new staff are properly
interviewed and satisfactory references obtained. Staff is sourced from local
advertisement and often through recommendation from other staff.
Office cleaning training
All of our staff,
whether Supervisors or Cleaning Operatives, are been trained in every aspect of
their work in accordance with the guidelines. Within their training, we ensure
that they all are familiar with best practice methods and work within our
strict health & safety guidelines, including 'Color Coding for Hygiene'. Training is carried
out to improve the standards. We take pride in our training programs, which
focus on:
Health & Safety
Modern office cleaning techniques
Respect and care for your buildings
Diligence in security matters and securing your facility
All management staff also undertakes regular refresher
courses to ensure that they are familiar with the latest guidelines and working
practices.
Office cleaning team uniform
To support a
professional image and as an aid to security, all operatives wear an uniform,
comprising of a jacket or sweatshirt bearing the logo with the company
name clearly visible
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